that helps you pick the right things to do
EffectiveDiscussions is good for:
Your company. Talk with your customers, and internally.
Your non-profit. Talk with those you help, and internally.
Your school or class. Let your students help each other.
Your hobby, e.g. an open source project.
Anything. A forum about relationships / games / politics ...
Help your customers / users
See a list of all unanswered questions and unsolved problems, sorted by importance.
Make better decisions
In a discussion, the insightful and useful comments are shown first, so people see them, and can make better decisions.
You'll see if others disagree with a suggestion / comment — then you can read the replies, to find out what the problem is.
Build knowledge, together
Collaboratively edit wikis, upvote good answers and good ideas — and find what you need later, by searching.
Gather everyone at one place
No need to split your community across Forum, Chat, Wiki. Such features are already seamlessly integrated into the discussion forum.
Navigate large discussions
Navigate easily between replies and comments. If you don’t have much time, you can get quick overviews of long discussions.
Recent comments are shown in a sidebar, so you’ll always be up-to-date. When someone mentions your
@username you'll be notified.
— Get started with Effective Discussions: